Refund and Returns Policy
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Eligibility for Returns: Products can be returned within 30 days of the delivery date, provided they are in their original, unused condition with all packaging and tags intact. Custom or personalized items are non-returnable unless they arrive damaged or defective.
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Return Process: To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with return instructions and a shipping label, if applicable.
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Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and the amount will be credited back to your original payment method.
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Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of receipt with photos of the damage. We will arrange a replacement or a full refund, depending on your preference.
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Non-Returnable Items: Certain products, such as custom orders, sale items, or items marked as “final sale,” are not eligible for return or refund. Please check product descriptions for return eligibility.
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Return Shipping Costs: If the return is due to a change of mind, the customer is responsible for return shipping costs. However, if the return is due to a defect or an error on our part, we will cover the return shipping fees.
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Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item. We do not offer direct exchanges.
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Late or Missing Refunds: If you haven’t received your refund after the specified period, please check with your bank or credit card company. If the issue persists, contact our customer service for further assistance.
